Returns and Refunds

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, you will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to you and you will be responsible for return shipment of the product to us.

We do not offer refunds for change of mind, or if you don’t like our product, including change of sizing of our clothing.


Producing (and cutting) each bespoke garment is a one time event so we recommend ensuring the size is ‘large enough’ for your child.  We take the highest level of care with the clothing you give to us to use. Due to the nature of our service (we will cut the clothing you give us!) we're unable to return or replace these garments so please ensure that these are 'unwanted'. 

 

Shipping and Delivery

We use Australia Post for all shipping and are subject to their delivery time frames

Within Australia:

$12 standard postage

$15 express postage

We offer free standard shipping for orders over $150

Getting your old clothes to us, and the return of your beautiful children's wear is included in the shipping costs.

Sydney Area Pick-up & Drop Off

$10 pick/drop option for our Sydney customers. 

Leave your bundle of clothes on your doorstep and we'll collect.  We'll return your beautiful children's clothes to the same location.  Set your pick up time during checkout.

Our turn around time from receipt of your unwanted clothing to dispatch of your beautiful, bespoke children's clothing can take up to three (3) weeks.

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Privacy at heirloom and scrap

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@heirloomandscrap.com or send us mail to: heirloom and scrap, PO Box 5342, Turramurra, NSW, 2074


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@heirloomandscrap.com or send us mail to: heirloom and scrap, PO Box 5342, Turramurra, NSW, 2074

 

Terms and conditions

This website is owned and operated by Heirloom and Scrap. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the service of converting your old, unwanted clothing to bespoke upcycled childrens clothing. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


In order to contract with Heirloom and Scrap you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.  Heirloom and Scrap retains the right to refuse any request made by you.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.  Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. 

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Heirloom and Scrap. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time via email at info@heirloomandscrap.com

straightforward language to gain their trust and loyalty.